Terms & Conditions

1. INTRODUCTION

SteadySelf Pty Ltd ("SteadySelf", "we", "our" or "us") operates a voice-activated artificial intelligence (AI) wellbeing protocol designed to help people manage moments of stress or panic (the "Service"). The Service offers self-reflection prompts, mindfulness advice, and general informational content delivered through AI-generated voice and text interactions.

Critical Disclaimers:

• The Service is NOT a medical device and does not diagnose, treat, cure, or prevent any medical or mental health condition

• The Service is NOT a substitute for professional healthcare, mental health treatment, or crisis intervention

• The Service does NOT provide emergency support or crisis intervention

• Use of the Service is governed by these Terms & Conditions ("Terms") and our Privacy Policy

• The Service uses artificial intelligence technology to generate responses and recommendations

• All interactions are provided on an "as-is" basis and SteadySelf does not guarantee any therapeutic or health outcomes

2. ACCEPTANCE OF TERMS

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, you must not use the Service.

Age and Capacity:

• You must be at least 18 years old (or over the age of legal majority in your jurisdiction) to independently use the Service

• If you are under 18, you may only use the Service with the documented consent and ongoing supervision of a parent or legal guardian

• If you are aged 14-17 and demonstrate mature minor capacity to understand the nature and consequences of use, you may consent to use following parental notification (parents retain right to withdraw consent)

• For any user under 14, parental/guardian written consent is required before any use

3. SERVICE PURPOSE AND MEDICAL DISCLAIMER

3.1 Informational Use Only

The Service is provided for informational and self-care purposes only and is not intended, designed, or implied to:

• Diagnose, treat, cure, or prevent any medical or mental health condition

• Provide medical, psychological, psychiatric, therapeutic, or clinical advice

• Monitor or assess mental health conditions

• Replace professional healthcare, therapy, or psychiatric treatment

• Act as a substitute for consultation with a licensed healthcare provider

• Detect suicidality or imminent risk (despite any content analysis capability)

No content provided by SteadySelf should be considered medical, psychological, psychiatric, therapeutic, crisis, or emergency advice.

3.2 Not a Healthcare Provider

SteadySelf is not a licensed medical or mental health care provider. SteadySelf:

• Does not employ, engage with, or contract medical or mental health professionals for Service delivery

• Does not diagnose, examine, or treat medical or mental health conditions

• Does not have expertise in prescribing treatments or determining treatment efficacy

• Cannot and does not assess individual risk or provide personalized clinical assessment

• Cannot and does not provide duty of care as a healthcare provider

3.3 AI System Operation

The Service operates using artificial intelligence technology that generates responses based on training data and algorithms. You acknowledge that:

• AI systems may make errors, produce inconsistent outputs, or provide inaccurate information

• AI-generated recommendations are not personalized clinical assessment

• The Service cannot understand your individual circumstances, medical history, or context in the way a healthcare professional can

• Responses are general informational content, not tailored to your specific situation

• The Service does not "learn" your preferences or improve its recommendations for you over time in a clinically meaningful way

3.4 No Emergency or Crisis Services

SteadySelf does not provide emergency services and is not obligated to:

• Detect or respond to crisis indicators in your voice or text

• Contact you or anyone on your behalf in response to your stated needs

• Monitor your use of the Service or assess your safety status

• Escalate concerns to emergency services or crisis responders

• Act as a crisis hotline or emergency support service

If you are experiencing a crisis, feel unsafe, are considering self-harm, or require immediate assistance:

• DO NOT use SteadySelf

• Call emergency services immediately (000 in Australia)

• Contact Lifeline: 13 11 14 (24/7 support)

• Contact Beyond Blue: 1300 224 636 (9am-midnight, 7 days/week)

• Contact Headspace: 1800 650 890 (9am-midnight, 7 days/week)

• Contact SANE Australia: 1800 187 263 (10am-10pm, 7 days/week)

• Attend your nearest emergency department

• Contact your local crisis mental health team (NSW: 1800 011 511)

You acknowledge and agree that you will not rely on SteadySelf for emergency support and that your use of the Service creates no expectation of emergency response.

3.5 Consult Healthcare Professionals

You must always consult a qualified, licensed healthcare professional regarding any:

• Medical concerns or symptoms

• Mental health concerns or psychological distress

• Questions about mental health diagnoses, medication, or treatment

• Thoughts of self-harm, suicide, or harming others

• Substance use concerns

You agree that you will never:

• Disregard or delay seeking professional advice because of something you experienced through the Service

• Use the Service as your primary source of health or mental health information

• Make health or mental health decisions based solely on Service content

• Consider Service interactions as consultation with a healthcare provider

3.6 Safety Precautions for Service Use

Do not use the Service while:

• Driving, operating machinery, or performing tasks requiring concentration

• In an acute crisis or experiencing suicidal ideation

• Under the influence of substances that impair judgment

• In a state where you require immediate medical or mental health support

You are solely responsible for:

• Your use of the Service and any consequences arising from that use

• Ensuring your use does not interfere with essential activities

• Maintaining your safety while using the Service

• Seeking appropriate professional help when needed

• Verifying any information obtained through the Service with qualified healthcare professionals

3.7 Assumption of Personal Risk

By using the Service, you explicitly acknowledge and assume the risk that:

• The Service may not help you or may make your distress worse

• The Service may provide information that conflicts with professional medical advice

• The Service may be unavailable, contain errors, or function incorrectly

• Your reliance on the Service instead of professional help may result in harm

• AI-generated recommendations may be inappropriate or harmful for your specific situation

• You may share personal or health information that could be accessed or misused

4. VOICE RECORDING AND AI INTERACTION DISCLOSURE

4.1 Voice Data Collection

When you interact with the Service voice assistant, we collect:

• Audio recordings of your voice

• Transcripts generated from your voice input

• Your responses to voice prompts

• Metadata (timestamps, session duration, device information)

You explicitly acknowledge and consent that:

• All voice interactions are recorded and/or transcribed

• Recordings may be retained for the periods specified in our Privacy Policy

• Transcripts may be used for the purposes specified in our Privacy Policy

Separate Explicit Consent Required:

Your acceptance of these Terms grants general consent to voice collection for Service operation. However, you must provide separate explicit consent for any use of voice data beyond immediate Service delivery, including:

• Use for Service improvement and development

• Use for training AI models

• Sharing with third-party service providers

• Use in research or analytics

• Aggregation into datasets

You can manage voice data consent preferences in your account settings at any time.

4.2 AI-Generated Interactions

You acknowledge that:

• This Service uses artificial intelligence to generate voice responses, recommendations, and content

• All voice output is generated by AI algorithms, not recorded from human speakers

• The Service does not involve interaction with a human healthcare provider

• AI voice may not always sound natural or may contain errors

• You are interacting with an automated system, not a person

5. ACCOUNT REGISTRATION AND SECURITY

5.1 Account Requirements

You may need to create an account to access certain features. You agree to:

• Provide accurate, current, and complete information

• Update your information promptly if it changes

• Keep your login credentials confidential

• Notify us immediately of any unauthorized account access

• Be responsible for all activities occurring under your account, whether authorized or not

5.2 Account Termination

We may refuse registration or terminate your account if:

• You have breached these Terms

• You have provided false or misleading information

• We believe your use poses a safety risk to you or others

• You have engaged in unlawful or abusive conduct

• We are required to do so by law

5.3 Minors' Accounts

For accounts created by users under 18, we require:

• Written documentation of parental/guardian consent before account creation

• Parent/guardian email address linked to the account

• Parent/guardian ability to access and monitor use (with appropriate privacy safeguards)

• Annual recertification of consent for accounts held by users aged 14-17

Parents/guardians may revoke consent and request account deletion at any time.

6. ACCEPTABLE USE AND USER CONTENT

6.1 Acceptable Use

You may only use the Service for personal, non-commercial purposes and in accordance with these Terms and all applicable laws. You must not:

• Use the Service for unlawful, harmful, abusive, or harassing purposes

• Attempt to interfere with, disrupt, or damage the Service or its infrastructure

• Attempt to gain unauthorized access to the Service or any related systems

• Post or transmit content that infringes another person's intellectual property or privacy rights

• Post or transmit personal information of a third party without their consent

• Post or transmit content promoting self-harm, suicide, or harm to others

• Attempt to reverse-engineer, decompile, disassemble, or copy the Service or underlying code

• Use automated tools (bots, scrapers, scripts) to access or use the Service

• Share your account credentials with others

• Use the Service to develop competing products or services

• Attempt to circumvent any technical or contractual protections

6.2 User Content and Voice Interactions

If the Service allows you to provide feedback, responses, or other content, you grant SteadySelf a non-exclusive, royalty-free, perpetual license to:

• Use, reproduce, modify, adapt, and display that content

• Use content for operating, testing, improving, and developing the Service

• Create aggregated, de-identified datasets including your content

• Use de-identified content for research and analytics

You warrant that:

• You have all necessary rights to submit the content

• Your content does not violate any third-party rights

• Your content is accurate and not misleading

• SteadySelf's use will not violate any third-party rights

You retain: the right to request deletion of your content and associated voice data (subject to legal retention requirements and data already incorporated into aggregated/de-identified datasets).

7. INTELLECTUAL PROPERTY

SteadySelf owns all intellectual property rights in the Service and all its content, including:

• Voice prompts and voice-generated responses

• Text content and templates

• Software code and algorithms

• Database compilations

• Trademarks, logos, and branding

• All derivative works and improvements

Your use of the Service grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal purposes only. You must not:

• Copy, reproduce, distribute, or create derivative works from any part of the Service

• Remove or alter any intellectual property notices, labels, or markings

• License, sell, rent, or lease the Service

• Use the Service to develop competing products

8. PRIVACY AND DATA PROTECTION

8.1 Privacy Policy Compliance

Your use of the Service is subject to our Privacy Policy, which is incorporated into and forms part of these Terms. You must review the Privacy Policy to understand our data handling practices.

8.2 Sensitive Personal Information

Do not share through the Service:

• Full legal name (use first name only if needed)

• Date of birth or age

• Residential address or location information

• Medicare number or health identifier

• Tax File Number

• Financial information (bank details, credit card numbers)

• Identification document numbers

• Detailed health diagnoses or medical history

• Medication names or dosages

• Details of psychological trauma or abuse

If you inadvertently share this information, contact us immediately at hello@steadyself.ai to request deletion.

8.3 Data Breach Notification

SteadySelf is subject to the Privacy Act 1988 (Cth) Notifiable Data Breaches (NDB) scheme. If an eligible data breach occurs that is likely to result in serious harm to you, we will:

• Notify you without unreasonable delay

• Provide our contact details, a description of the breach, the type of information involved, and recommendations for protective steps

• Notify the Office of the Australian Information Commissioner (OAIC)

If you believe a data breach has occurred, contact us immediately:

• Email: hello@steadyself.ai

• Phone: +61 423 156 096

• Include: details of the suspected breach, information types involved, and any evidence

8.4 Automated Decision-Making

SteadySelf uses computer programs and artificial intelligence to:

• Generate personalized response recommendations

• Prioritize certain prompts or content for delivery

• Assess your interaction patterns and preferences

• Make suggestions about your service use

You acknowledge that:

• These systems make decisions using your personal information and behaviour

• You can request information about these automated decisions

• You can request human review of automated decisions

• You have the right to opt out of certain automated decision-making

9. INDEMNITY

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless SteadySelf and its officers, directors, employees, contractors, and agents from and against any and all:

• Claims, demands, actions, damages, liabilities, losses, and expenses (including legal fees)

• Arising from or related to:

  • Your use of the Service

  • Your violation of these Terms

  • Your violation of any applicable law

  • Your violation of any third-party rights

  • Any content you submit or generate through the Service

  • Any claims that your use harmed you, caused you mental health deterioration, or resulted in adverse outcomes

This indemnity does not apply to:

• SteadySelf's willful misconduct or gross negligence

• SteadySelf's breach of applicable law

• Claims SteadySelf could have prevented through reasonable care

10. DISCLAIMER OF WARRANTIES

10.1 "As Is" Provision

The Service and all materials (including voice content, text, software, and recommendations) are provided "as is" and "as available" without any warranties of any kind, express, implied, or statutory.

SteadySelf does not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free

• The Service will be free of harmful code, viruses, malware, or other malicious components

• Voice interactions will be private or secure

• Any errors in the Service will be corrected

• The Service will meet your needs or expectations

• Results or recommendations will be accurate, complete, suitable, or beneficial

• The Service will improve your mental health or wellbeing

• Information provided is medically or psychologically sound

• AI-generated responses are clinically appropriate for your situation

10.2 Information Accuracy and Completeness

You acknowledge that the Service content:

• May contain errors, inaccuracies, or outdated information

• May not reflect current clinical guidelines or evidence-based practices

• Is not peer-reviewed or professionally validated

• Is provided for general informational purposes only

• Should not be relied upon as a substitute for professional advice

10.3 No Implied Warranties

To the maximum extent permitted by law, SteadySelf disclaims all warranties, whether express, implied, or statutory, including:

• Merchantability

• Fitness for a particular purpose

• Non-infringement of third-party rights

• Safety or appropriateness for your circumstances

• Reliability, accuracy, or completeness

No advice or information obtained from SteadySelf, whether through voice interaction, written content, or any other means, will create any warranty not expressly stated in these Terms.

11. LIMITATION OF LIABILITY

11.1 Exclusion of Certain Damages

To the fullest extent permitted by law, SteadySelf and its suppliers, service providers, and partners will NOT be liable for any:

• Indirect, incidental, special, exemplary, consequential, or punitive damages

• Lost profits, lost revenue, or lost business opportunity

• Loss of data, files, or systems

• Loss of goodwill or reputation

• Business interruption or service suspension

• Computer or system failure or malfunction

• Physical, mental health, or psychological harm

• Emotional distress, trauma, or deterioration of mental health

This applies even if SteadySelf has been advised of the possibility of such damages, and regardless of the legal theory (negligence, strict liability, breach of contract, or otherwise) upon which the claim is based.

11.2 Liability Cap

Unless prohibited by applicable law, SteadySelf's total aggregate liability to you for any and all claims arising out of or relating to these Terms, the Service, or your use of the Service, will not exceed the greater of:

• AUD $50, or

• The amount you paid (if any) for using the Service in the 12 months preceding the claim

This cap applies to:

• All claims in aggregate

• All causes of action

• All theories of liability

• All damages types (except as excluded below)

11.3 Exceptions to Liability Limitations

Nothing in these Terms excludes, restricts, or limits SteadySelf's liability for:

• Death or personal injury caused by SteadySelf's negligence

• Fraud, intentional misconduct, or willful breach

• Liabilities that cannot be excluded under the Australian Consumer Law

• Any liability that cannot lawfully be limited

11.4 Australian Consumer Law

To the extent Australian Consumer Law applies to you:

• Nothing in these Terms is intended to exclude, restrict, or modify any rights you have as a consumer under the Australian Consumer Law

• If the Australian Consumer Law applies and certain remedies cannot be excluded, our liability will be limited to the extent permitted by law, including:

  • Repair or replacement of the Service (at our election)

  • Resupply of the Service

  • Payment of the cost of repair, replacement, or resupply

12. ASSUMPTION OF RISK

By using the Service, you explicitly acknowledge, assume, and accept the risk that:

12.1 No Guarantees

• The Service may not help you or may be ineffective

• The Service may make your condition worse or increase distress

• The Service may not be suitable for your specific circumstances, mental health condition, or needs

• Results, outcomes, or benefits are not guaranteed in any way

12.2 Mindfulness Risks

• Mindfulness practices or self-reflection may not be suitable for everyone

• Some individuals with certain mental health conditions (PTSD, dissociation, psychosis, severe depression) may experience adverse effects from mindfulness

• You should consult a healthcare professional before engaging in mindfulness if you have:

  • A history of trauma

  • A dissociative disorder

  • A psychotic disorder

  • Severe depression or suicidal ideation

  • Other mental health conditions

12.3 Personal Responsibility

• You are solely responsible for your health and wellbeing

• You are solely responsible for any decisions you make based on Service information

• You are solely responsible for seeking professional help when needed

• You are solely responsible for stopping use if the Service is unhelpful or harmful

• You are solely responsible for the security of your account and information

12.4 Reliance on Information

• You rely on Service information entirely at your own risk

• SteadySelf is not responsible for how you interpret or apply Service content

• SteadySelf is not responsible for outcomes resulting from your use of Service information

13. MODIFICATIONS TO THE SERVICE AND TERMS

13.1 Service Modifications

We reserve the right to:

• Modify, enhance, or discontinue the Service (in whole or in part) at any time without notice

• Change features, functionality, or content

• Limit or restrict features to certain users

• Suspend or terminate the Service entirely

Continued use of the Service following material modifications constitutes your acceptance of those changes.

13.2 Terms Modifications

We may amend these Terms occasionally. We will:

• Post updated Terms on our website and/or within the Service

• Indicate the date of the last update

• Provide reasonable notice of material changes (where legally required)

Your continued use of the Service after posting updates constitutes acceptance of the revised Terms. If you do not accept revised Terms, you must stop using the Service.

14. TERMINATION AND SUSPENSION

14.1 Service Suspension

We may suspend your access to the Service immediately and without notice if we reasonably believe:

• You have breached these Terms

• You have engaged in unlawful or abusive conduct

• Your use poses a safety risk to you or others

• You have violated applicable law

• We are required to do so by legal process or court order

14.2 Account Termination

We may terminate your account and delete associated data if:

• You request account deletion

• You have materially and repeatedly breached these Terms

• We are required to do so by law

• The Service is discontinued

You may stop using the Service at any time by ceasing to access it or requesting account deletion.

14.3 Survival

The following provisions will survive any termination or suspension:

• Section 3 (Service Purpose and Medical Disclaimer)

• Section 6 (Acceptable Use)

• Section 7 (Intellectual Property)

• Section 9 (Indemnity)

• Section 10 (Disclaimer of Warranties)

• Section 11 (Limitation of Liability)

• Section 12 (Assumption of Risk)

• Section 15 (Governing Law)

• Any other provision by its nature intended to survive

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to conflicts of law principles.

15.2 Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and any courts that may hear appeals from those courts for any disputes arising out of or relating to:

• These Terms

• The Service

• Your use of the Service

• Any breach of these Terms

• Privacy or data protection matters

Exception: This jurisdiction clause does not apply to the extent that applicable law in your jurisdiction does not permit submission to exclusive jurisdiction.

15.3 Informal Resolution

Before initiating legal proceedings, we encourage you to:

• Contact us with details of your concern: hello@steadyself.ai

• Allow 30 days for SteadySelf to respond and attempt informal resolution

• Provide clear documentation of the issue and any harm suffered

15.4 No Waiver

No provision of these Terms should be construed as a waiver of any right or remedy available to either party under law, and no failure or delay in exercising any right will operate as a waiver.

16. CONTACT INFORMATION

For questions, concerns, or requests regarding these Terms, the Service, or privacy matters:

Email: hello@steadyself.ai

Privacy Officer (for data-related matters): hello@steadyself.ai

Response Target: We will endeavor to respond to inquiries within 5 business days.

17. MISCELLANEOUS PROVISIONS

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SteadySelf regarding the Service and supersede all prior negotiations, understandings, and agreements (whether written or oral).

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, it will be severed. The remaining provisions will continue in full force and effect.

17.3 Waiver

No waiver of any provision or breach of these Terms will be effective unless in writing and signed by an authorised representative of SteadySelf. No single or partial waiver will constitute a waiver of any other provision or subsequent breach.

17.4 Assignment

You may not assign or transfer these Terms or your rights/obligations under them without SteadySelf's written consent. SteadySelf may assign these Terms and the Service to any successor (including in a merger, acquisition, or asset sale) with or without notice.

17.5 Relationship of Parties

You and SteadySelf are independent entities. These Terms do not create a partnership, joint venture, agency, or employment relationship.

17.6 Third-Party Beneficiaries

These Terms are for the benefit of you and SteadySelf only. No third party has any rights or remedies under these Terms.

17.7 Notice

Any notices required under these Terms may be provided via:

• Email to the address you provided during registration

• Posting on the Service or website

• Physical mail to your registered address

Notices are effective upon sending (email) or posting.

18. ADDITIONAL PROTECTIONS

18.1 Accessibility

SteadySelf is committed to accessibility. If you experience difficulty accessing any features, contact us at hello@steadyself.ai to discuss accommodations.

18.2 Third-Party Services

The Service may integrate with third-party applications (health apps, calendars, etc.). We are not responsible for:

• Third-party privacy practices

• Third-party data handling

• Third-party service interruptions

• Third-party security or data breaches

Review each third party's privacy policy before granting access.

18.3 Sub-processors and Service Providers

SteadySelf uses trusted service providers for hosting, analytics, and functionality. These providers are bound by confidentiality and data protection obligations. A current list of sub-processors is available upon request at hello@steadyself.ai.

18.4 Data Retention Periods

• Voice recordings: Retained for 90 days from creation (unless you download or save)

• Transcripts: Retained for 90 days from creation

• Account information: Retained while account is active, then 90 days after deletion

• Aggregated/de-identified data: Retained indefinitely

• Legal hold: Data may be retained longer if required by law or pending legal proceedings

You may request data deletion at hello@steadyself.ai (subject to legal retention requirements).

GLOSSARY OF KEY TERMS

• "Automated Decision-Making (ADM)" - Use of computer programs to make or substantially assist in decisions using personal information

• "Eligible Data Breach" - Unauthorized access, disclosure, or loss of personal information likely to result in serious harm

• "AI System" - Artificial intelligence algorithms that generate responses and recommendations without human involvement

• "Mature Minor" - A person under 18 who demonstrates sufficient maturity and understanding to consent to a particular action

• "Notifiable Data Breach (NDB)" - Privacy Act scheme requiring notification of eligible breaches to OAIC and affected individuals

• "Personal Information" - Information about an identified individual or one who can be reasonably identified

• "Serious Harm" - Financial loss, reputational damage, physical harm, or psychological harm as assessed objectively

• "Service" - SteadySelf voice-activated wellbeing assistant and all related features and content

VERSION HISTORY

• Version 1.0: 14th of December - Enhanced Terms incorporating 2024-2025 Australian privacy and AI regulatory requirements

IMPORTANT: These Enhanced Terms & Conditions supersede all previous versions. By using SteadySelf after [effective date], you accept these Terms in full.

Last Updated: December 14, 2025